Ordering and Shipping Information
If you are not delighted with your purchase for any reason, you may return the cables in original, new condition within 40-calendar days from the date of shipment. Modified or damaged cables are not returnable. Electrical receptacles are excluded unless proven defective. Custom/special orders are non-cancelable and non-refundable.
Refunds include the purchase price and sales tax (if applicable), less shipping costs and any inbound duties/fees. Undeliverable returned orders are refunded the purchase price and sales tax, less total shipping costs and any inbound duties/fees. Returned products require a Return Authorization by contacting support services.
Cable products are warranted 10-Years to the original purchaser. Out of warranty cables are repaired at parts cost only if parts are still available. Our cables are factory sealed and any modification voids this warranty. Electrical receptacles are covered under manufacturer warranty. We reserve the right to change or upgrade our products without prior customer notification.
We offer custom terminations and custom length cables made to customer order; 6 meter limit. Please contact support services with your requirements for a quotation.
A tracking number is Emailed when your order ships. Current order processing/build time is - 3 - business days not including shipping.
Domestic US: Priority Mail. Delivery 2-3 business days of the shipment date (signature may be required).
Priority Express Mail available. Delivery 1-2 business days of shipment date (signature required). Please contact support services for rates and cutoff times for in-stock products.
International: Orders over $699, shipped via UPS/FedEx (signature required). Orders less than $699, shipped via USPS (postal). Delivery 6-10 business days of shipment date. We do not ship our products to Freight Forwarding Companies.
Customs Declaration: Fee exempt or reduced rate depending on country. Customs fees and taxes (if any) may be collected upon delivery. Please contact support services for reduced rate customs/tax declaration.
Credit cards, debit cards, PayPal payments, and Venmo Mobile.
Shopping Cart Information
Orders are processed factory direct via our Shopping Cart or by Emailed Invoice (phone and custom orders). Please contact support services for single/multiple unit quantities, special requests, and Invoicing. We ship to most countries, view list.
How to Pay: Click 'Check Out' to pay by credit/debit card or click PayPal Checkout for PayPal Accounts. PayPal account is not required for credit/debit cards. Products are shipped to the customer's credit card billing address or confirmed shipping address. PayPal includes Buyer and Seller protection verified by tracking number and a required signature for orders $750+ including shipping cost. Please Note: Orders are shipped only to the address on your order. No address redirects are allowed per PayPal's policy.
Your PayPal Receipt is proof of order confirmation. No Emails are sent by us. You will receive an Email from PayPal when your order ships.
Product prices and shipping costs apply at the time of sale and are subject to change without notice. Special pricing promotions are not retroactive. We reserve the right to cancel invalid or fraudulent orders.
We do not sell raw wire, unterminated cables, or terminate cables with customer supplied connectors.
In order to provide the lowest prices to our end user customers, we do not offer accommodation pricing to Dealers or OEMs.